24-Hour NurseLine

  • Not sure where to go for care for urgent health issues?

    Call our FREE and CONFIDENTIAL 24-Hour NurseLine to speak to a registered nurse who will ask the right questions, listen to your concerns, and help you determine where and when to seek treatment. The 24-Hour NurseLine number is listed on the back of your ID card.

    Life-Threatening Conditions

    Call 911 or go to the emergency room (ER) if you're in severe pain or if your condition is endangering your life.

    To locate the nearest ER, search our directory.

    Examples of medical emergencies:

    • Suspected heart attacks
    • Strokes
    • Broken bones

    Non-Life-Threatening Conditions

    Urgent care centers provide quick, convenient care for health needs that aren't life threatening, but can't wait until the next day or longer. They're open outside of regular business hours and are less expensive than emergency room care.

    To locate the nearest urgent care center, search our directory (choose “Urgent Care”).

    Conditions that can be treated in an urgent care center:

    • Ear infections
    • Sinusitis
    • Urinary tract infections
    • Respiratory tract infections, including bronchitis
    • Low fever or mild flu symptoms
    • Minor rashes, cuts, bites, and sprains
  • If it's NOT life threatening

    Sometimes a condition isn’t life-threatening but it can’t really wait until the next day either. Urgent care facilities offer quick, convenient care for those times. They are open outside of regular business hours, and they charge less than emergency rooms.

    To find the nearest urgent care facility, search our "Find a Doctor" directory. Choose “Urgent/Walk-in Care.”

    Examples of things that an urgent care facility can handle:

    • Ear infections
    • Low fever or mild flu symptoms
    • Minor rashes, cuts, bites and sprains
  • If it IS life threatening

    Call 911 or go to the emergency room if you are in severe pain or your life is in danger.

    To find the nearest ER, search our provider directory.

    Examples of healthcare emergencies:

    • Possible heart attacks
    • Strokes
    • Broken bones