Frequently Asked Questions

  • Timber Products Manufacturers Trust Coverage Termination

    Updated December 28, 2021

    LifeWise Health Plan of Oregon (LWOR) exited the Oregon market in 2018 but continued as a third-party administrator (TPA) for Timber Products Manufacturers Trust. This group is terminating LWOR coverage effective December 31, 2021.

    Frequently asked questions

    This FAQ will be updated as more information is available.

    Can I continue to see LWOR members in 2022?
    Beginning January 1, 2022, we'll no longer have any members from Timber Products Manufacturers Trust (TPM) covered under LWOR. We won't accept any claims with dates of service after December 31, 2021. If you continue to see (formerly) LWOR members, you'll need to verify if you're in-network for TPM members' new healthcare plan in 2022.

    If I'm out-of-network for a former LWOR member, can I continue to care for my patients who are in an active course of treatment?
    You'll need to check on transition of care coverage with the patient's new healthcare plan.

    Where do I submit 2021 claims for my LWOR patients who have network access to MultiPlan or First Choice?
    Continue to submit all 2021 claims to the LWOR address located on the back of the member's ID card. Note that this is a LWOR address, not a MultiPlan or First Choice address. For dates of service through December 31, 2021, you can check eligibility and benefits, check EOPs, or submit claims electronically using Availity (but not for prior authorization). Sign in to Availity or register and get training. Use your OneHealthPort login after you register.

    How can I contact LWOR customer service in 2022?
    Use the number on the back of the member's ID card.

    How long will the LWOR provider website be available?
    The LWOR website will remain available for submitting claims with dates of service prior to January 1, 2022, while we evaluate next steps. For any questions that you can't answer using our online tools, contact the number on the back of the member's ID card.

    For more information, call our Provider Relations team at 800-596-3382, option 2.