Electronic Funds Transfer

• To enroll in EFT, you need an EFT administrator role with OneHealthPort (OHP). Ask your OHP administrator to authorize individuals from your organization to designate bank payments and activities
• EFT enrollment is by tax ID number (TIN). Everyone associated with the TIN receives EFT. Only one bank account number is allowed for each TIN. If you have more than one bank account associated with your TIN, EFT may not work for you.
• EFT enrollment automatically turns off your paper Explanation of Payments (EOPs) for all LifeWise business. This means that after you enroll, access to your EOPs will be online only.
• You'll receive direct deposit for all LifeWise (and its parent company) payments.

• Access: To access the EFT tool, you need the EFT Administrator role on your OHP account
• Provider Name: Your Doing Business As (DBA) name
• Contact Information: How we can reach you if we have questions
• Agent Information: Billing agency or clearinghouse accepting payments on your behalf
• Bank Information: Bank name, account type, routing and account numbers

• Complete the online enrollment form. Have your EFT Administrator log in to OHP to access the enrollment page and complete the online enrollment form.
• Contact your bank or check your bank account online to view deposits. You can access your explanation of payment (eEOP) on the secure Claims & Payment tool on the left-hand menu of our provider website.
• Print a copy of your completed enrollment form.

Enroll Now

• Check your enrollment status on the EFT tool homepage.
• Your first online payment may take up to 15 business days to process after you submit your enrollment form.
• Claims payments are issued every Saturday. Payments are deposited into your account on the following Thursday. (The payment timeline can vary if it falls on or near a holiday.)
• Reconcile your accounts using the online EOP tool. We will send the payment reference ID number to your bank. You can search for your EOP by payment reference ID number, dollar amount, or paid date. The electronic EOP includes the same information you would receive on paper including the payee information and the NPI number.
• If you need to cancel EFT, use the online “Cancel EFT” button.
• If your bank account number changes, you'll need to discontinue your enrollment using the online “Cancel EFT” button and enroll again with your new bank account number.
• If you need to cancel EFT, please note that it may take up to three business days to process your cancellation request. A paper check will then be sent to you at the next payment cycle.

• Reconcile your accounts: To find your online EOP, use the Claims & Payment tool and select 'Payments'. Search for your EOP by payment reference ID number, dollar amount, or paid date. The electronic EOP includes the same information you would receive on paper, including the payee information and the NPI number.
• Search by paid date: You can search for your EOP before we deposit funds in your account. Use the claims payment date to search for your EOP.
• Payment dates: Claims payments are issued every Saturday and the last day of the month. Payments are deposited into your account on the following Thursday. (Deposit date may vary if on or near a holiday.)
• Search by payment reference ID: We send the payment reference ID number to your bank so you can locate it on your statement. The payment reference ID number is 16 digits long, typically followed by additional numbers - here's an example: TRN*1*20150328123456781111111111
  (Use the bold numbers as your payment reference ID when searching on the tool.)

Here is the contact information you'll need if you have questions about enrolling in EFT:

• Contracted providers: please call Physician and Provider Relations at 800-596-3382, option 4
• Non-contracted providers: please call Customer Service at 800-596-3382, option 2
• All providers: for questions about payments, please call Customer Service at 800-596-3382, option 2