Contact Us

  • Most LifeWise Oregon plans ended December 2017

    LifeWise ended its coverage in Oregon as of December 2017 for most plans. However, we continue to provide support and administrative services for Timber Products Manufacturers Trust members through LifeWise Health Plan of Oregon. Contact us if you have any questions about this transition.

  • Customer service

    Call 800-596-3382, option 2,8 a.m. to 5 p.m., PST, Monday through Friday for help with:

    • Member benefits and eligibility verification
    • Claims payment, payment vouchers, or remittance assistance
    • Provider network status confirmation

    Fax number
    If you have any questions related to LifeWise Oregon patients, please use this fax number: 425-918-4937.


    Mailing address:
    LifeWise Health Plan of Oregon
    P.O. Box 91059
    Seattle WA 98111-9159

    View claims and billing forms.

    Clinical review

    Call 800-596-3382, option 3, for help with:

    • Prior authorization
    • Admission screening and triage
    • Clinical review
    • Case management

    You may also fax requests to Care Management at 800-596-3440 or 800-843-1114.

    Electronic data interchange (EDI)

    Call 800-596-3440 if you have questions about our electronic claims clearinghouse.

    Pharmacy services

    Call 888-261-1756 for help with:

    • General information on the Preferred Drug List
    • Exceptions for point-of-sale edits
    • Drug level status confirmation for a specific medication

    Physician and provider appeals

    To reach us by phone, call the customer service number on the back of the member's ID card.
    Mailing address:
    P.O. Box 91102
    Seattle, WA 98111-9202

    View appeals forms.

    Technical website help

    To report issues related to our website, send us an email, call our service desk at 800-722-9780, weekdays, 6 a.m. to 6 p.m., or visit our help page.

    For issues with your OneHealthPort user ID or password, call OneHealthPort at 800-973-4797.


    Customer Solutions/Recovery: 800-596-3440

    Subrogation: 800-596-3440