Contact Us

  • Customer Service

    800-596-3382, press option 2

    LifeWise customer service department is available Monday through Friday from 8:30 a.m. to 5 p.m. Pacific Time to assist you with the following:

    • General information
    • Check on a claim or claims payment
    • Check benefits or eligibility
    • Confirm benefits before requesting a Benefit Advisory
    • See if a provider is a LifeWise Preferred Provider
    • Obtain a needed form 

    Billing Address – Claims Submission
    LifeWise Health Plan of Oregon
    PO Box 7709
    Bend, OR 97708-7709

    Provider Relations

    800-596-3382, option 4
    Fax: 503-279-5244
    email 

    LifeWise Provider Relations staff is available Monday through Friday from 8 a.m. to 5 p.m. Pacific Time to assist you with the following:

    • Report changes (Tax ID, group name, new / departing group member)
    • Check the effective date of new providers to your Preferred contract
    • Join our Network 

    Correspondence can also be mailed to:
    LifeWise Health Plan of Oregon
    Attention: Provider Relations
    2020 SW 4th Ave, #1000
    Portland, OR 97201

    Care Management

    800-596-3382, press option 3

    • Pre-admission screening
    • Clinical review of selected service
    • Prior authorization
    • Leave a confidential voice mail message with clinical information
    • Case management
    • Follow-up information on your clinical review request
    • Discharge planning

    You may also fax requests to Care Management at 425-918-5258 or 800-843-1114.