Contact Us

  • Customer Service

    Call 800-596-3382, option 2

    LifeWise customer service is available Monday through Friday from 8:30 a.m. to 5 p.m. Pacific Time to help you with:

    • General information
    • Claims or claims payments
    • Member benefits and eligibility verification
    • Confirming benefits before requesting a pre-service review
    • Checking if a provider is a LifeWise Preferred Provider
    • Finding forms 

    Billing Address – Claims Submission
    LifeWise Health Plan of Oregon
    PO Box 7709
    Bend, OR 97708-7709

    Provider Relations

    Call 800-596-3382, option 4
    Fax: 503-279-5244
    email 

    LifeWise Provider Relations staff is available Monday through Friday from 8 a.m. to 5 p.m. Pacific Time to help you:

    • Report changes (tax ID, group name, new/departing group member)
    • Check the effective date of new providers to your preferred contract
    • Join Our Network 
    • Check credentialing requirements

    Correspondence can also be mailed to:
    LifeWise Health Plan of Oregon
    Attn:  Provider Relations
    2020 SW 4th Ave, #1000
    Portland, OR 97201

    Care Management

    Call 800-596-3382, option 3

    • Pre-admission screening
    • Clinical review of selected service
    • Prior authorization
    • Leave a confidential voice mail message with clinical information
    • Case management
    • Follow-up information on your clinical review request
    • Discharge planning

    You may also fax requests to Care Management at 425-918-5258 or 800-843-1114.

    Electronic Data Interchange (EDI)

    Call 800-435-2715 if you have questions about our electronic claims clearinghouse.

    Pharmacy Services

    Call 888-261-1756 for help with:

    • General information on the Preferred Drug List
    • Exceptions for point-of-sale edits
    • Tier status confirmation for a specific medication

    Physician and Provider Appeals

    Call 800-596-3382, option 4

    • P.O. Box 91102
      Seattle, WA 98111-9202

    Technical Website Help

    Call 800-722-9780, weekdays, 6 a.m. to 6 p.m., Pacific time, email us at support@lifewisehealth.com, or visit our help page to troubleshoot common issues such as password recovery.

    Calypso

    Customer Solutions/Recovery: 800-364-2991 

    Subrogation: 888-704-0638