Contact Us

  • LifeWise Health Plan of Oregon has decided to exit the state of Oregon

    LifeWise Health Plan of Oregon has decided to exit the state of Oregon. LifeWise member coverage will run through the end of their plan year, which in some cases may be in 2017 based on renewal dates. Rest assured that as long as the LifeWise member and service is covered, your claims will be paid. As always, you can check eligibility using our online tools. For additional information, refer to our FAQ or call our Provider Relations team at 800-596-3382, option 4.

  • Customer service

    Call 800-596-3382, option 2, Monday through Friday, 8:30 a.m. to 5 p.m. Pacific Time for help with:

    • Member benefits and eligibility verification
    • Claims payment, payment vouchers, or remittance assistance
    • Provider network status confirmation
    • Finding forms

    Billing address - claims submission
    LifeWise Health Plan of Oregon
    PO Box 7709
    Bend, OR 97708-7709

    Provider relations

    Call 800-596-3382, option 4, Monday through Friday, 8 a.m. to 5 p.m. Pacific Time for help with:

    • Changing your billing, practice, or remittance address
    • Adding a practice location
    • Updating your tax ID number
    • Adding/deleting a provider at your office
    • Fulfilling application and contract requests
    • Verifying contract status
    • Requesting copies of past communications

    Send address updates (with start date) by email or fax to  503-279-5244.

    Mailing address:
    LifeWise Health Plan of Oregon
    ATTN: Provider Relations
    2020 SW 4th Avenue, Suite 1000
    Portland OR 97201

    Clinical review

    Call Clinical review at 800-596-3382, option 3, for help with:

    • Pre-admission screening
    • Clinical review of selected service
    • Prior authorization
    • Leave a confidential voice mail message with clinical information
    • Case management
    • Follow-up information on your clinical review request
    • Discharge planning

    You may also fax requests to Care Management at 425-918-5258 or 800-843-1114.

    Electronic data interchange (EDI)

    Call 800-435-2715 if you have questions about our electronic claims clearinghouse.

    Pharmacy services

    Call 888-261-1756 for help with:

    • General information on the Preferred Drug List
    • Exceptions for point-of-sale edits
    • Drug level status confirmation for a specific medication

    Physician and provider appeals

    Call 800-596-3382, option 4

    • P.O. Box 91102
      Seattle, WA 98111-9202

    Technical website help

    Call 800-722-9780, weekdays, 6 a.m. to 6 p.m., Pacific time, email us at support@lifewisehealth.com, or visit our help page to troubleshoot common issues such as password recovery.

    Calypso

    Customer Solutions/Recovery: 800-364-2991

    Subrogation: 888-704-0638