Contact Us

  • Most LifeWise Oregon plans ended December 2017

    LifeWise ended its coverage in Oregon as of December 2017 for most plans. However, we continue to provide support and administrative services for Timber Products Manufacturers Trust members through LifeWise Health Plan of Oregon. Contact us if you have any questions about this transition.

  • Customer service

    Call 800-596-3382, option 2, for help with:

    • Member benefits and eligibility verification
    • Claims payment, payment vouchers, or remittance assistance
    • Provider network status confirmation

    Billing address - claims submission
    LifeWise Health Plan of Oregon
    PO Box 91059
    Seattle, WA 98111-9159

    Fax number change
    Our fax number is changing as of April 1, 2018. If you have any questions related to LifeWise Oregon patients, please use this fax number: 425-918-4937. The current number will be shut down effective July 1, 2018.

    Claims

    Mailing address:
    LifeWise Health Plan of Oregon
    ATTN: Provider Relations
    P.O. Box 327
    Seattle WA 98111-0327
    View claims and billing forms.

    Clinical review

    Call 800-596-3382, option 3, for help with:

    • Prior authorization
    • Admission screening and triage
    • Clinical review
    • Case management

    You may also fax requests to Care Management at 800-596-3440 or 800-843-1114.

    Electronic data interchange (EDI)

    Call 800-596-3440 if you have questions about our electronic claims clearinghouse.

    Pharmacy services

    Call 888-261-1756 for help with:

    • General information on the Preferred Drug List
    • Exceptions for point-of-sale edits
    • Drug level status confirmation for a specific medication

    Physician and provider appeals

    To reach us by phone, call the customer service number on the back of the member's ID card.
    Mailing address:
    P.O. Box 91102
    Seattle, WA 98111-9202

    View appeals forms.

    Technical website help

    Call 800-596-3440, weekdays, 6 a.m. to 6 p.m., Pacific time, email us at support@lifewisehealth.com, or visit our help page to troubleshoot common issues such as password recovery.

    Calypso

    Customer Solutions/Recovery: 800-596-3440

    Subrogation: 800-596-3440