Contact Us

  • LifeWise Health Plan of Oregon has decided to exit the state of Oregon

    LifeWise Health Plan of Oregon has decided to exit the state of Oregon. LifeWise member coverage will run through the end of their plan year, which in some cases may be in 2017 based on renewal dates. Rest assured that as long as the LifeWise member and service is covered, your claims will be paid. As always, you can check eligibility using our online tools. For additional information, refer to our FAQ or call our Provider Relations team at 800-596-3382, option 4.

  • Customer service

    Call 800-596-3382, option 2, for help with:

    • Member benefits and eligibility verification
    • Claims payment, payment vouchers, or remittance assistance
    • Provider network status confirmation

    Billing address - claims submission
    LifeWise Health Plan of Oregon
    PO Box 91059
    Seattle, WA 98111-9159

    Physician and provider relations

    Email us a completed  provider update form if your have any of the following office changes:

    • Changing your billing, practice, or remittance address
    • Adding a practice location
    • Updating your tax ID number
    • Adding/deleting a provider

    You can also fax the form to 503-279-5244, Attn: Provider Relations.

    Call 800-596-3382, option 4, for help with fulfilling application and contract requests, or verifying contract status.

    Email: lwproviderrelations@lifewiseor.com

    Claims

    Mailing address:
    LifeWise Health Plan of Oregon
    ATTN: Provider Relations
    P.O. Box 327
    Seattle WA 98111-0327
    View claims and billing forms.

    Clinical review

    Call 800-596-3382, option 3, for help with:

    • Prior authorization
    • Admission screening and triage
    • Clinical review
    • Case management

    You may also fax requests to Care Management at 800-596-3440 or 800-843-1114.

    Electronic data interchange (EDI)

    Call 800-596-3440 if you have questions about our electronic claims clearinghouse.

    Pharmacy services

    Call 888-261-1756 for help with:

    • General information on the Preferred Drug List
    • Exceptions for point-of-sale edits
    • Drug level status confirmation for a specific medication

    Physician and provider appeals

    To reach us by phone, call the customer service number on the back of the member's ID card.
    Mailing address:
    P.O. Box 91102
    Seattle, WA 98111-9202

    View appeals forms.

    Technical website help

    Call 800-596-3440, weekdays, 6 a.m. to 6 p.m., Pacific time, email us at support@lifewisehealth.com, or visit our help page to troubleshoot common issues such as password recovery.

    Calypso

    Customer Solutions/Recovery: 800-596-3440

    Subrogation: 800-596-3440