Contact Us

  • Company Closure Dates

    The LifeWise offices will be closed on Thursday, November 26; and Friday, November 27. On these days, all of our online tools will be available.

    We expect higher-than-normal call volumes on Monday, November 30, so we encourage you to continue using our online tools to avoid long wait times.

  • Customer Service

    Call 800-596-3382, option 2, Monday through Friday, 8:30 a.m. to 5 p.m. Pacific Time for help with:

    • Member benefits and eligibility verification
    • Claims payment, payment vouchers, or remittance assistance
    • Provider network status confirmation
    • Finding forms

    Billing Address - Claims Submission
    LifeWise Health Plan of Oregon
    PO Box 7709
    Bend, OR 97708-7709

    Provider Relations

    Call 800-596-3382, option 4, Monday through Friday, 8 a.m. to 5 p.m. Pacific Time for help with:

    • Changing your billing, practice, or remittance address
    • Adding a practice location
    • Updating your tax ID number
    • Adding/deleting a provider at your office
    • Fulfilling application and contract requests
    • Verifying contract status
    • Requesting copies of past communications

    Send address updates (with effective date) by email or fax to  503-279-5244.

    Mailing address:
    LifeWise Health Plan of Oregon
    ATTN: Provider Relations
    2020 SW 4th Avenue, Suite 1000
    Portland OR 97201

    Learn more about becoming a LifeWise provider.

    Care Management

    Call 800-596-3382, option 3, for help with:

    • Pre-admission screening
    • Clinical review of selected service
    • Prior authorization
    • Leave a confidential voice mail message with clinical information
    • Case management
    • Follow-up information on your clinical review request
    • Discharge planning

    You may also fax requests to Care Management at 425-918-5258 or 800-843-1114.

    Electronic Data Interchange (EDI)

    Call 800-435-2715 if you have questions about our electronic claims clearinghouse.

    Pharmacy Services

    Call 888-261-1756 for help with:

    • General information on the Preferred Drug List
    • Exceptions for point-of-sale edits
    • Tier status confirmation for a specific medication

    Physician and Provider Appeals

    Call 800-596-3382, option 4

    • P.O. Box 91102
      Seattle, WA 98111-9202

    Technical Website Help

    Call 800-722-9780, weekdays, 6 a.m. to 6 p.m., Pacific time, email us at, or visit our help page to troubleshoot common issues such as password recovery.


    Customer Solutions/Recovery:800-364-2991