Customer service
Call 800-596-3382, option 2,8 a.m. to 5 p.m., PST, Monday through Friday for help with:
- Member benefits and eligibility verification
- Claims payment, payment vouchers, or remittance assistance
- Provider network status confirmation
Fax number
If you have any questions related to LifeWise Oregon patients, please use this fax number: 425-918-4937.
Claims
Mailing address:
LifeWise Health Plan of Oregon
P.O. Box 91059
Seattle WA 98111-9159
View claims and billing forms.
Clinical review
Call 800-596-3382, option 3, for help with:
- Prior authorization
- Admission screening and triage
- Clinical review
- Case management
You may also fax requests to Care Management at 800-596-3440 or 800-843-1114.
Electronic data interchange (EDI)
Call 800-596-3440 if you have questions about our electronic claims clearinghouse.
Pharmacy services
Call 888-261-1756 for help with:
- General information on the Preferred Drug List
- Exceptions for point-of-sale edits
- Drug level status confirmation for a specific medication
Physician and provider appeals
To reach us by phone, call the customer service number on the back of the member's ID card.
Mailing address:
P.O. Box 91102
Seattle, WA 98111-9202
View appeals forms.
Technical website help
To report issues related to our website, send us an email, call our service desk at 800-722-9780, weekdays, 6 a.m. to 6 p.m., or visit our help page.
For issues with your OneHealthPort user ID or password, call OneHealthPort at 800-973-4797.
Calypso
Customer Solutions/Recovery: 800-596-3440
Subrogation: 800-596-3440