Can I make partial payments or overpay on my account?
Yes. One-time partial payments can be made. Recurring payments must be paid in full.
Can I make future dated payments?
Yes, you can schedule same day payments as well as future dated payments. Scheduled recurring payments cannot extend beyond the current bill's due date.
Can I change the date of a future dated payment?
Yes. You can view the pending payments and change or cancel a scheduled payment as needed.
Can I set up automatic recurring payments online?
- Select Payments
- Choose Recurring payment type
- Enter your funding information and payment frequency
- Add the payment amounts and click continue
Note: At this time, automatic payment setup is not reflected on your health plan bill.
When will my payment post to my health plan account?
Regardless of when the payment is made within the 24 hour date Pacific Time, it will reflect that date of payment to your health plan billing account. All payments may take up to 72 hours to reflect though in the online payment systems, and/or your health plan account.
When is the money drawn from my bank or credit card account?
It depends on your bank or credit card company, but normally takes about 2 business days to post.
How will I know my payment was submitted successfully?
Credit/Debit Cards: You'll see a confirmation after the payment is made or receive an email confirmation and you can review the online statement.
Checking/Savings Accounts: You'll see a confirmation after the payment is made or receive an email confirmation of your payment. If your bank account funds are insufficient, you'll be sent an email to the address provided at the time of your enrollment to request an alternative method of funding.
How can I confirm that a payment has been made?
For credit or debit cards: Payments will be verified immediately after you submit them.
For checking or savings accounts: It may take up to 2 business days to confirm funds. After the payment date, check your statement to verify the status of your payment. (Note that it may take up to 2 business days to post to your account.) If you have a problem, please call us at 800-596-3440 for help.
For all methods of payment: You can check with your bank or credit card company to confirm the withdrawal of funds.
If I cannot pay from my checking account because of previous non-sufficient funds can I still use the web?
Yes, you can still pay using a credit or debit card.