Our Most Frequently Asked Questions

  • Is LifeWise still doing business in Oregon?

    In 2017, LifeWise Health Plan of Oregon ended sales in the group and individual markets. LifeWise provided administrative services to TPM Trust until 12/31/2021. 

    I had coverage through TPM.  Can I still access my claims information?

    You can access your claims information through your member account until 4/30/2022.  After this date, or if you never set up an online member account, you may call Customer Service at 800-596-3440 for assistance. Our focus is on making this transition as smooth as possible for our customers. All customers can be assured we'll support you through the duration of your claims filing and appeal period.

    What if I still need to submit a claim under my old TPM coverage?

    Claims submission forms are still available on the LifeWise site.  If you need further assistance, our Customer Service team will assist you.

    Can I still pull my Explanation of Benefits (EOBs) online?

    Explanation of Benefits and other claims-specific information is available through your member account until 4/30/2022.  After that date, please reach out to Customer Service at 800-596-3440.

    What if I need to appeal an old claim?

    Please see the Member Appeal information under Forms.

    Does this affect LifeWise Health Plan of Washington?

    No, LifeWise Health Plan of Washington is continuing to operate in Washington.

    Who do I contact with further questions?

    You can call us at 800-596-3440.