Our Most Frequently Asked Questions

  • Oregon market transition

    LifeWise Health Plan of Oregon previously announced our exit of the Oregon market, and we're no longer selling health plan coverage in Oregon. All customers can be assured we'll support you through the duration of your plan and claims filing period.

    Although we're no longer selling health plan coverage, LifeWise Health Plan of Oregon will continue to provide ongoing administrative services for a long-term business partner, Timber Products Manufacturers Trust. These members and the providers in the networks who serve them will continue to access LifeWise Customer Service, ID cards, and claims processing support, case management and other services.

    See below for answers to common questions about this change.

    What happened?

    LifeWise Health Plan of Oregon has ended sales in the group and individual markets. Our focus is on making this transition as smooth as possible for our customers.

    Does this affect LifeWise Health Plan of Washington?

    No, LifeWise Health Plan of Washington is continuing to operate in Washington.

    Why is this happening?

    LifeWise chose to end sales in the state after careful and thorough consideration of current and projected market conditions.

    Is LifeWise in financial trouble? Will it keep paying claims?

    LifeWise has strong financial resources to pay claims and serve our customers well through their plan end date with us. LifeWise has notified healthcare professionals, such as hospitals, doctors, and dentists, about this change. LifeWise will continue to pay claims for customers for services received while they had active coverage with us. We want to make this transition as smooth as possible for everyone involved.

    Does this affect other LifeWise affiliates?

    Partly. Vivacity will continue to serve their customers in Oregon. LifeWise Assurance Company will work with their clients in Oregon with stop-loss coverage as those employers move to other carriers.

    Who do I contact with further questions?

    LifeWise customers can call us at 800-596-3440.

    Customers continuing administrative services

    What providers can I see?

    We have engaged the First Choice Provider Network for services in Oregon. With over 13,000 providers statewide, including all area hospitals, this network will provide strong options to choose from, and includes many of the same providers that were in the LifeWise network. If you've been using a provider outside the State of Oregon, that network should remain unchanged. You can still use www.lifewiseor.com to view an online provider directory.

    Where do I go to find specific information about my coverage online?

    You can create and register your account on lifewiseor.com. You'll need your member ID number and suffix (see your ID card). First, create an account. Then, log in and associate your account with your health plan by entering your ID number.

    By logging in, you'll find specific information about your coverage. You can track claims and spending toward your deductible. You can also log in to find in-network doctors, dentists, pharmacies, urgent care centers, hospitals, and emergency rooms.

    I need to use my health plan, but I don't have my ID card. What should I do?

    In-network, hospitals, and pharmacies can confirm your coverage directly with us. You can still get care if you need it, even if you don't have your ID card. You can also call us at 800-596-3440 and we'll give you your ID number.

    If you have your member ID number and would like to print a temporary card, log in at lifewiseor.com. Under Member Services, navigate to Manage My Account, then choose Print and Order ID Card.